Friday, May 6, 2011

Why can't I ever get a hold of them??? - 3 Communication tactics that work

In this day and age getting a hold of a friend, co-workers, friend can be a difficult task, and not to mention getting a hold of a contractor whom may come out to give you a estimate on a project can be an even more daunting task.  Home owners have this perception that contractors can be pushy and sometimes not even show up for scheduled appointments.  Too tell you the truth some are, however some if not more than others are pretty good people, they have good work ethics, and stand behind there work.  

This is what we constantly hear from other home owners: Home owner attempts to contact contractor.  Contractor does not answer, and the home owner  leaves a voice mail.  The home owner gets a call from contractor but can't take it because there working in which its routed to voice mail.  Home owner attempts to call again, but again the contractor doesn't answer and the whole process starts again.  And, that my friends is why trying to get a hold of a contractor can be so difficult.  Basically, contractors work throughout the day doing their projects or managing jobs.  The last thing they have want to think about is going out to give free estimates, to people who only want a price, unless they're really desperate.   


There are a few ways to overcome this communication gap.  


1) After you(home owner) gets forwarded to voicemail.  Ask the contractor to leave a message regarding the best time to reach him/her.


2) Make use out of technology.  Use email, text messages, or other messaging systems to keep each other in the loop of whats going on.

3) Ask them to confirm the appointment the day before.  Either by phone, email, or text.  This will give you an idea on how reliable they are. 


Happy Friday and Happy Mothers day 


RMC TEAM



1 comment:

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